You can claim a refund within 14 days after you received the wrong or broken Item(s) or Item(s) not received after 60 working days since item(s) shipment. A refund won't be issued beyond 14 days. We do not accept returned items anymore due to long handling time and varies unexpected conditions.

A refund process include:

- Received wrong or broken item (s)
- Send photos of received items and proof of purchase to         supportcustomers@applesandseeds.nz
- Evaluate the item and send notification of approval or rejection of refund 
- Process refund
- A credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

We cannot provide refunds under following conditions:

- You have placed an order with wrong address
- You have received the ordered item  but required a refund just because of  change of mind 
- The damage of product because of wrong use
- Send the notification more than 12 hours and item has already been shipped. 

Additional non-refundable items:

- Gift cards
- Downloadable software products
- Some health and personal care items
- On Sale products

To complete your return, we require a receipt or proof of purchase.


The Process of Late or missing refunds (if applicable) :

- Check your bank account again
- then contact your credit card company 
- Next contact your bank
- Contact us at supportcustomers@applesandseeds if you still have not received your refund yet